Privacy Policy

By providing your mobile phone number, you expressly consent to receive recurring automated and non-automated SMS text messages from The Voice Rehab at the number you provided. Message types may include appointment reminders, scheduling confirmations, follow-up care instructions, billing notices, and practice updates. Consent is not a condition of any purchase or service.

Message frequency: Message frequency varies, but is typically limited to appointment-related communications and occasional practice updates.

Opt-out instructions: You may opt out of receiving SMS messages at any time by replying "STOP" to any message. After opting out, you may receive a confirmation text. If you opt out, we will not send further non-essential SMS messages, though we may still contact you by other means for necessary care-related communications.

Help instructions: Reply "HELP" to any message for assistance, or contact us at (954) 224-5350 or thevoicerehab@gmail.com.

Carrier risks: Carriers are not liable for delayed or undelivered messages. Standard message and data rates charged by your mobile carrier may apply.

We collect mobile phone numbers only through direct submission by you, such as when you complete our intake forms, book an appointment through our scheduling portal, or otherwise provide your number to us. We do not purchase phone number lists or share contact information with third parties for marketing.

We may collect the following categories of information:

• Personal identifiers: name, email address, phone number, date of birth, and mailing address.
• Health information: details relevant to your voice, swallowing, and airway care, including diagnosis and treatment history (Protected Health Information).
• Appointment and billing information: scheduling details, payment method used, and records of services rendered.
• Communications: records of phone calls, emails, text messages, and messages submitted through our website forms.
• Technical data: IP address, browser type, and usage information collected through cookies and similar technologies.

We use the information we collect to:

• Provide, coordinate, and manage your speech-language pathology care.
• Send appointment reminders and scheduling confirmations by SMS, email, or phone.
• Process payments and provide superbills for insurance reimbursement.
• Respond to your inquiries and communicate with you about your care.
• Comply with legal, regulatory, and billing requirements.
• Improve our website and the services we offer.

We do not sell your personal or health information. We may share it only in limited circumstances:

• With trusted ENT specialists and referring providers involved in your coordinated care.
• With third-party service providers who help us operate our practice (such as scheduling, payment processing, and electronic health records platforms), under agreements that protect your information.
• As required by law, court order, or regulatory authority, or to protect the rights and safety of our patients and others.
• With insurance carriers for purposes of reimbursement when you request a superbill.

We retain personal and health information for as long as necessary to provide care and to comply with legal, medical, and billing record-keeping requirements. You may request deletion of non-medical personal information at any time by contacting us, and we will honor that request unless we are legally required to retain it.

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida law. We maintain administrative, physical, and technical safeguards designed to protect the privacy and security of your Protected Health Information. Our use and disclosure of your health information is further described in our Notice of Privacy Practices, available on request.

Our website may use cookies and similar technologies to improve functionality and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the information below.

Our services are intended for adults, though we may provide care authorized by a parent or guardian. We do not knowingly collect personal information from minors without parental consent.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy or our handling of your information, please contact us:

• Phone: (954) 224-5350
• Email: thevoicerehab@gmail.com
• Address: 550 SW 3rd St, Ste 304, Pompano Beach, FL 33060